PRIVACY POLICY

PURPOSE

IGT-REMAPPING is a trading name of Ystrad Service Centre Ltd, this privacy notice aims to give you information on how we collect and process your personal data through your use of this website and any other interactions with us, be that contacting us for a pricing estimate or purchasing goods and/or services from us, this website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data, this privacy policy supplements the other notices and is not intended to override them.

DATA CONTROLLER

Ystrad Service Centre Ltd is the controller responsible for your personal data (collectively referred to as “the companies”, “we”, “us” or “our” in this privacy policy). Our correspondence address is Unit 1-4 Hazel Close, Dyffryn Business Park, Ystrad Mynach, Hengoed, CF82 7UB. For all data matters, please contact Ryan Davies on 01443 540 460 or via email; support@ystradservicecentre.com.

THIRD PARTY LINKS

This website may include links to third-party websites, plug-ins and applications, clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements, when you leave our website, we encourage you to read the privacy notice of every website you visit.

Personal data or personal information means any information about an individual from which that person can be identified, you can find out more about personal data from the Information Commissioners Office. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows;

• Identity Data includes first name, last name, username, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences.

WITHOLDING PERSONAL DATA

Where we need to collect your personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to withhold the provision of our products and/or services to you but we will notify you if this is the case at the time.

We use different methods to collect data, you may give us your identity, contact details or financial information by filling in forms, corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you;

• Purchase or enquire about our products and/or services.
• Create an account on our website.
• Subscribe to our service or publications.
• Request marketing to be sent to you.

We will only use your personal data when the law allows us to, most commonly, we will use your personal data in the following circumstances;

CONTRACT PERFORMANCE

This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

LEGITIMATE INTEREST

This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

STATUTORY OBLIGATION

This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

PERSONAL DATA USAGE

We have set out below in a table format a description of all the ways we plan to use your personal data with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Please contact us if you need details about the specific legal grounds we are relying on to process your personal data where more than one ground has been set out in the table below.

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising, we have established the following personal data control mechanisms;

PROMOTIONAL OFFERS

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us, in each case, you have not opted out of receiving that marketing.

THIRD PARTY MARKETING

We will get your express opt-in consent before we share your personal data with any company outside the company.

OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by contacting us or by following the opt-out links on any marketing message sent to you. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience and other transactions.

COOKIES

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.

• GoDaddy Inc. based in the United States provide our webhosting services.
• Paragon Internet Group t/a tsoHost bases in the United Kingdom provide our webhosting services.
• Zettle (a division of PayPal Europe) based in Luxembourg process our credit/debit card payments.
• Stripe, based in the United States process our customer not present credit/debit card payments.
• Payment Assist Ltd based in the United Kingdom process our finance applications.
• MailChimp based in the United States provide our email newsletter services.
• Harding Evans LLP based in the United Kingdom provide our legal services.
• Pace Ward Ltd based in the United Kingdom provide our underwritten insurances services.
• Web Seller Pro Ltd based in the United Kingdom provide our garage management software.
• Primrose Collections Ltd based in the United Kingdom provide our debt recovery services.
• Cooper Healey Accountants based in the United Kingdom provide our accountancy services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law, we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Many of our external third parties are based outside the United Kingdom, their processing of your personal data will involve the transfer of data outside the UK, whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing safeguards such as ensuring as so far as is reasonably possible for us to do so, such third parties have robust policies and procedures in place that comply with the standards set out by the Data Protection Act.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality and we have put in place procedures to deal with any suspected personal data breach notifying you and any applicable regulator of a breach where we are legally required to do so.

Legislation requires us to store basic information about our customers including contact, identity, financial and transaction data for six years after they cease being a customer for taxation purposes. In some circumstances you can ask us to delete your data: see your legal rights below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us.

DATA FEE

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

OUR REQUIREMENTS

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights), this is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT

We try to respond to all legitimate requests within one month, occasionally it may take us longer than a month if your request is particularly complex or you have made a number of request, in this case, we will notify you and keep you updated.

This version of our Privacy Policy was last updated on Tuesday, 28th March 2023.

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact Company Director, Ryan Davies (support@ystradservicecentre.com).

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.